This booking engine is powered by CarTrawler’s technology
and allows you to use CarTrawler’s technology to book vehicle
rental introductory services. By accepting the Terms of Use and/or
using any part of this booking engine, you agree to conduct your
use of this booking engine and the technology supporting it and
provided on this booking engine in accordance with the Terms of
Use and that the Terms of Use are an agreement between CarTrawler
and you.
CarTrawler may revise this legal notice at any time by updating
this posting. You should check the booking engine from time to
time to review the then current legal notice, because it is binding
on you. Certain provisions of this legal notice may be superseded
by expressly designated legal notices or terms located on particular
pages at the booking engine.
This legal notice is issued by Etrawler Limited an Irish registered
company trading as CarTrawler.
STOP USING THIS BOOKING ENGINE IMMEDIATELY IF YOU DO NOT ACCEPT
AND AGREE TO BE BOUND BY THE TERMS OF USE.
CarTrawler facilitates bookings for vehicle rental services.
CarTrawler does not provide any vehicle rental introductory services
and does not own or operate any vehicle rental companies. Your
contract for vehicle rental will be between you and the rental
vehicle provider. The terms and conditions of the rental agreement
between you and the rental vehicle provider are available on
this booking engine when you select the vehicle type and insert
the other relevant information. CarTrawler makes no warranty
or representation in relation to any rental vehicle provider
or any vehicle rented by any rental vehicle provider. It is the
rental vehicle provider’s sole responsibility to provide
you with a rental vehicle rented on this booking engine.
All references to booking engine in these Terms of Use are deemed
to include reference to all bookings made through CarTrawler’s
call center.
Fees and Charges
The credit card/administration charge if any which CarTrawler
charges you is non refundable in all circumstances. It is the
responsibility of the rental vehicle provider to process your
reservation correctly. The accuracy of any quote for renting
a vehicle provided by this booking engine and any booking made
on this booking engine depends on the details you provide on
this booking engine.
Service Access
While CarTrawler endeavours to ensure that the booking engine
is normally available 24 hours a day, CarTrawler shall not be
liable if for any reason the booking engine is unavailable at
any time or for any period. Access to the booking engine may
be suspended temporarily and without notice in the case of system
failure, maintenance or repair or for reasons beyond CarTrawler’s
control.
LIABILITY
In the event of a dispute between CarTrawler and you, our liability
to you, if any, is limited to the amount of our introductory
service fee you paid when booking the vehicle.
CarTrawler hereby excludes to the fullest extent permitted by
law any warranties (whether express or implied), as to the quality,
completeness, performance or fitness for a particular purpose
of (i) any vehicle booked using this booking engine and (ii)
this booking engine and any of its contents, including, but not
limited to, any information relating to vehicle rentals contained
within this booking engine and the technology supporting and
provided on this booking engine. CarTrawler reserves the right
to make alterations to the booking engine at any time. The information
on this booking engine is updated from time to time. By using
this booking engine you acknowledge that the rental details and
all other information including, but not limited to, information
relating to travel and holidays published on this booking engine
may include inaccuracies or typographical errors.
Any booking you make for vehicle rental on this booking engine
is made with a rental vehicle provider and not CarTrawler. CarTrawler
and this booking engine only facilitate the making of reservations
with the rental vehicle provider. CarTrawler is not a party to
the contract between you and the rental vehicle provider and
has no responsibility or liability (directly or indirect) to
any party in respect of the terms of your contract with the rental
vehicle provider or any problems arising with the vehicle rented
pursuant to that contract or any other problems between you and
the rental vehicle provider. On making a booking for a vehicle
rental on this booking engine you are bound by and deemed to
have accepted the terms and conditions of the relevant rental
vehicle provider.
EXCEPT TO THE EXTENT CONTRARY TO LAW NEITHER CARTRAWLER NOR ANY
OF OUR DIRECTORS, OWNERS, EMPLOYEES, AFFILIATES, TRAVEL PARTNERS
OR OTHER REPRESENTATIVES WILL BE LIABLE FOR ANY DIRECT OR INDIRECT
LOSS OR DAMAGES ARISING OUT OF, OR IN CONNECTION WITH YOUR USE
OF ANY INFORMATION, PRODUCTS, SERVICES AND/OR THE MATERIALS OFFERED
THROUGH THIS BOOKING ENGINE, INCLUDING BUT NOT LIMITED TO LOSS
OF DATA, INCOME, PROFIT OR OPPORTUNITY, LOSS OF OR DAMAGE TO
PROPERTY AND CLAIMS OF THIRD PARTIES, OR ANY INDIRECT OR CONSEQUENTIAL
LOSS OR DAMAGES HOWSOEVER ARISING, EVEN IF CARTRAWLER HAS BEEN
ADVISED OF THE POSSIBILITY OF SUCH LOSS OR DAMAGE OR SUCH LOSS
OR DAMAGES WERE REASONABLY FORESEEABLE.
The listing of any travel information or services or link in
this booking engine is not and should not be taken as a recommendation
from CarTrawler or a warranty or representation that the travel
information or services will be of a certain standard or suitable
for your purpose. CarTrawler shall in no way be liable to you
in the event that the travel information or services are not
suitable for your purpose. You should use your own discretion
when utilising this information.
NO UNLAWFUL OR PROHIBITED USE
As a condition of your use of this booking engine, you undertake
to CarTrawler that you will not use this booking engine for any
purpose that is unlawful or prohibited by or contrary to the
Terms of Use.
AGE AND RESPONSIBILITY
By using this booking engine you confirm that you are of sufficient
legal age to use this booking engine and create binding legal
obligations for any liability you may incur as a result of the
use of this booking engine. In using this booking engine you
understand that you are responsible, financially and otherwise,
for all uses of this booking engine by you and those using your
login information. CarTrawler recommend you protect your login
information.
LINKS TO THIRD PARTY SITES
This booking engine may contain links to resources located on
servers or websites operated by parties other than CarTrawler.
If you use these links, you leave this booking engine (website).
Such hyperlinks are provided for your reference and convenience
only. The inclusion of hyperlinks on this booking engine to other
websites or servers does not imply any endorsement of the material
on such websites or servers (including but not limited to material
relating to travel information or services) or any association
with their operators. CarTrawler does not control and is not
responsible for such websites or the servers or the parties operating
such websites or servers and accordingly CarTrawler accepts no
responsibility or liability for any material contained on those
servers or websites, or the accuracy or legality of information
contained on other websites or servers. You will need to use
your own discretion when communicating and utilising services
from these other websites or servers. If you decide to access
any of the third party websites linked to this booking engine
(website), you do so entirely at your own risk.
BOOKING CONDITIONS
Please read the following conditions which apply to reservations/bookings
made by you for vehicle rental through this booking engine.
A. Making a Booking
CarTrawler operates globally, so there are three types of business
payment models when making a booking as described below:
You pay a booking deposit at the time of making your booking
and the balance is paid to the rental vehicle provider on arrival;
or
You pay the entire rental cost of the rental vehicle at the
time of making your booking and you only pay for fuel petrol/
diesel and optional extras on arrival; or
You pay nothing at the time of making your booking. CarTrawler
will make the reservation on your behalf without receiving
any money and you will pay the rental vehicle provider the
entire cost of the rental vehicle at the time of your arrival.
The payment model for your booking is dependant upon the location
and/or rental vehicle provider used and you will be informed
of any up front payment prior to completing your booking. Where
applicable you are responsible for paying the balance owing to
the rental vehicle provider. At all times you are responsible
for payment of any additional services/costs requested by you
and you are responsible for any other service charges applied
by said rental vehicle provider. You must use a credit card or
debit card or PayPal to avail of the introductory service provided
by this booking engine. Please note that not all rental
vehicle providers will accept debit cards or paypal. On
making a booking with your credit, debit card or PayPal through
this booking engine, you agree that if the booking is cancelled
less than 48 hours before the rental of the vehicle is due to
commence pursuant to a booking made on this booking engine, the
monies transacted (booking deposit and our introductory service
fee will be retained by CarTrawler and will not be refundable.
If the entire rental amount has also been paid, CarTrawler will
retain 3 days rental and introductory service fee and will not
be responsible for providing a refund of the rental amount and
you hereby acknowledge that CarTrawler has no liability to refund
the total rental amount in any circumstances. If you need to
make any alterations to your booking CarTrawler must receive
a communication through CarTrawler
Support from you through the booking engine clearly
informing CarTrawler of the precise details of such alteration.
CarTrawler does not guarantee said alterations can be processed;
however every effort will be made to meet with a favourable outcome.
Alterations cannot be processed after collection of the vehicle.
CarTrawler is unable to offer you a refund if you end your rental
early. In the event that you require to extend the rental period
after the collection of your rented vehicle (dates not covered
by the CarTrawler voucher), you must pay directly to the car
rental agency the local rental rates prevailing at that time.
On making a booking/reservation it is your responsibility to
inform the rental vehicle provider if necessary of any physical
or mental condition relevant to vehicle rental. In the event
of an accident, there may be insurance implications if you fail
to inform the rental vehicle provider of the condition. You will
be required to present on collection of your rented vehicle,
a full drivers license (UK Licenses two parts) from country of
origin, a valid passport and a valid credit card in renters (drivers)
name. In the event of a failure to present the required documents,
the car rental agent may refuse the car and no funds paid will
be reimbursed to you. If you make a booking but do not collect
the vehicle, no funds paid will be reimbursed. Please be advised
that in the event of a delayed arrival it is the customer’s
responsibility to contact car rental agent. In the event of a
flight cancellations or delay, CarTrawler will not be held responsible
for the funds paid. The refunds must be claimed from the holiday
insurance.
B. Confirmation of Booking
When your booking is confirmed, CarTrawler will issue the booking
confirmation on behalf of the rental vehicle provider for each
booking, but does not undertake to include charges for additional
services or details of the service charge or taxes charged by
the rental vehicle provider or additional services requested
by you at the collection point. CarTrawler recommends that you
thoroughly check the details of the booking e.g. country, location
and period of rental. If there are any discrepancies, you should
immediately send a communication through our Website
engine clearly informing CarTrawler of the exact details
of such discrepancy. CarTrawler advises that you read and comply
with the rental vehicle provider’s terms and conditions
(which are available on this booking engine but may be changed
by the rental vehicle provider from time to time) upon which
the rental vehicle provider makes the reserved vehicle available
to you upon receipt of the booking confirmation. The reservation
numbers included on the booking confirmation should be quoted
in all enquiries, cancellation or modification of the booking.
Cancellation of a booking must be made a minimum of forty eight
(48) hours before the rental of the vehicle is due to commence
pursuant to a booking made on this booking engine. If you wish
to cancel a booking, the only accepted method is through our Cartrawler
Website. Do not cancel your booking with the car rental agent
directly as additional fees may apply. In the event of a cancellation
notice of which is received by CarTrawler within seven (7) days
of the car rental booking date and at least forty eight (48)
hours before the rental of the vehicle is due to commence pursuant
to a booking made on this booking engine all funds will be reimbursed.
In the event of a cancellation notice of which is received by
CarTrawler outside seven (7) days of the car rental booking date
and at least forty eight (48) hours before the rental of the
vehicle is due to commence pursuant to a booking made on this
booking engine all funds except a cancellation handling/ administration
fee of € 25.00 and the non-refundable Administration Charge
(Card processing fee) where applicable, will be reimbursed. In
the event of a cancellation notice of which is received by CarTrawler
less than forty eight (48) hours before the rental of the vehicle
is due to commence pursuant to a booking made on this booking
engine no funds paid will be reimbursed to you, unless the entire
rental amount has also been pre paid CarTrawler will retain 3
days rental and Administration Charge (Card processing fee) where
applicable. In the event of a cancellation of a booking when
the entire rental amount is payable on arrival, there is no fee
for a cancellation but you still need to cancel your reservation
through our Cartrawler
Website.
It is the responsibility of the consumer to personally cancel
any other ancillary product that they may have purchased in conjunction
(Side by side) with their vehicle reservation, i.e. LOSS
DAMAGE WAIVER EXCESS REIMBURSEMENT INSURANCE through third
parties like insurance4carhire .
In the event that you cancel or amend a credit/debit card booking
CarTrawler will not be liable for any monetary losses suffered
by you as a result of a change in monetary exchange rates between
the time of your original booking and its subsequent cancellation
or amendment (as applicable).
D. Pricing
CarTrawler makes every effort to ensure that prices quoted at
the time a booking is made on this booking engine are accurate
in all material respects. Nonetheless CarTrawler reserves the
right to amend the price quoted at the time a booking is made
in the event of a manifest or patent error in the price quoted.
CarTrawler will endeavour to notify the customer as soon as reasonably
practicable in the event that a price quoted at the time of booking
is incorrect. In the event of a change of price quoted at the
time of booking the customer may elect to pay the amended price
or alternatively the customer will be entitled to a refund of
all sums paid. The foreign exchange rates used by CarTrawler
to display prices in the currency chosen by the consumer are
updated frequently. Foreign exchanges rates used by your credit
card company may vary. CarTrawler cannot be held responsible
for any discrepancy between the price displayed by CarTrawler
and the amount charged by your credit card company due to the
rate of exchange used.
E. Complaints Procedure:
Complaints are accepted in writing only and must be logged to CarTrawler
Support and received within 30 days of completion
(drop-off date of the rental vehicle). Complaints received
after this period will not be processed.
NO LIABILITY IN CREDIT CARD OR DEBIT CARD TRANSACTIONS
CarTrawler endeavours to ensure that all credit card and debit
card transactions on this booking engine are secure. HOWEVER,
if unauthorised charges appear on your credit card or debit card
statement for any card used on this booking engine at any time
during or after you make your reservation, conduct your transaction
or disclose your card details on this booking engine, CarTrawler
shall not be liable or responsible in any way in respect of any
damage or loss of whatsoever nature suffered by you arising from
or in any way connected with said use, transaction or disclosure,
subject only to any statutory rights which you may have. Please
note this booking engine is VeriSign secured.
COPYRIGHT, NOTICE AND LIMITED LICENCE
All of the information within this booking engine including
but not exclusive to, content, text, graphics, images, trade
names, structure, photographs, buttons, artwork, computer code
are protected by copyright, various intellectual property laws
and laws under law and international treaties and is only available
to you for personal purposes. Unless you have received written
consent from Car Trawler to the contrary, you may only use the
booking engine and its content for personal, non-commercial purposes.
You do not have permission to modify copy, distribute, collate,
transfer, reproduce or display any of the above for personal
or business use. In particular, by proceeding to access this
booking engine, you agree:
Not to use the booking engine to make any speculative or false
reservation;
Not to use the booking engine to research suppliers or suppliers
pricing;
Not to use the name "CarTrawler" or any CarTrawler branding
for commercial purposes without obtaining prior written permission
from CarTrawler; and
Not to reproduce material from this booking engine (Website’s)
for commercial purposes.
DISCLAIMER
This booking engine is made available to users as it is and
CarTrawler makes no warranties or representations that (i) this
booking engine or the technology (servers etc.) making it available
and supporting it will be without fault or defects or (ii) the
information posted on this booking engine is free from infection
by viruses or anything else with contaminating or destructive
properties. CarTrawler accepts no liability for any infection
or effects from harmful applications such as, but not limited
to, viruses, Trojans, tampering, fraud or theft, error, technical
failure, omissions, delay, unauthorised access or any event which
corrupts the acceptable administration, communication and integrity
of this booking engine.
WAIVER
Our failure to enforce at any time or for any period any one
or more of the Terms of Use shall not be a waiver of them or
the rights attaching to any of them.
HEADINGS AND CARTRAWLER
The headings used in these Terms of Use are for reference only
and shall not affect the meaning or scope of these Terms of Use.
CarTrawler is a business name owned by Etrawler Limited and all
references to CarTrawler in these Terms of Use are deemed to
include reference to Etrawler Limited. All references to booking
engine (Website) in these Terms of Use are deemed to include
reference to all bookings made through CarTrawler’s call
center.
MODIFICATION OF THE TERMS OF USE
CarTrawler reserves the right to change the Terms of Use and
the contents of this booking engine for any reason and without
prior notice and without liability to you, any other user or
any third party. This right shall not affect the Terms of Use
accepted by you, the user, upon making a legitimate booking or
purchase using this booking engine. You should check these Terms
of Use for any changes each time you access the booking engine.
The rental vehicle provider may from time to time change its
terms and conditions (which are available on this booking engine)
upon which the rental vehicle provider makes the reserved vehicle
available to you. CarTrawler is not responsible and shall have
no liability if the rental vehicle provider’s terms and
conditions available on this booking engine have been or are
changed by the rental vehicle provider.
GENERAL TERMS AND CONDITIONS
The Terms of Use and your use of and access to this booking
engine are governed by the laws of the Republic of Ireland. The
courts of the Republic of Ireland shall have exclusive jurisdiction
over all disputes arising between you and CarTrawler out of or
relating to your use of this booking engine. Use of this booking
engine is unauthorised in any jurisdiction that does not give
effect to all provisions of the Terms of Use including without
limitation this paragraph. You agree that no relationship, partnership,
employment, or agency relationship exists between you and CarTrawler
as a result of the Terms of Use or your use of this booking engine.
Our performance of the Terms of Use is subject to existing laws
and legal process and nothing contained in this agreement shall
prevent CarTrawler complying with any law enforcement or governmental
authorities requests or requirements relating to your use of
this booking engine or information provided to or gathered by
CarTrawler with respect to such use and CarTrawler shall have
no liability in respect of such compliance. Although CarTrawler
cannot monitor the conduct of its user’s offsite, it is
a violation of these Terms of Use to use any information obtained
from this booking engine in order to harass, abuse or harm other
persons, or in order to contact, advertise to, solicit or sell
to any user or person without their prior express consent.
PRIVACY POLICY
CarTrawler recognises and appreciates the importance of responsible
use of personal data collected on this booking engine. Therefore,
CarTrawler takes great care with personal information, taking
steps to keep it secure and ensure it is used only for our legitimate
business purposes. Any information which is provided by you to
CarTrawler will be treated in accordance with the terms of the
Data Protection Acts, 1988 and 2003 and/or such amending or replacement
legislation as may be adopted in Ireland from time to time.
For us to process a booking for you, we require some information
from you. This includes your name, nationality, your gender (or
the gender of the group you are in), your phone number and email
address. Also, we require your credit or debit card details so
we can guarantee your rental vehicle when you pay your rental
amount and/or deposit. You consent to CarTrawler holding your
personal data for the purposes of facilitating vehicle rental
on this booking engine and to disclosing your personal data to
a rental vehicle provider when you book a rental vehicle from
that rental vehicle provider using this booking engine.
We are required to send your information to the rental vehicle
provider with which you booked rental vehicle services so that
the rental vehicle provider knows who you are and when you will
use its rental vehicle services. We give your name, your nationality,
your gender (or the gender of the group you are in), your phone
number, your email address, your credit card details and of course,
the details of your booking. The rental vehicle provider requires
this information to accept a confirmed booking from you.
You should be aware that where you link to another website from
this booking engine, that CarTrawler has no control over that
other web site. Accordingly, CarTrawler cannot guarantee that
the controller of that web site will respect your privacy in
the same manner as CarTrawler.
We only use your email address for sending you a confirmation
of your bookings or to contact you for any reason directly linked
to your booking, or occasionally to inform you of new features
on the booking engine. We only use your phone number to contact
you urgently if there is a problem with your booking. You have
the right to request a copy of the information which we hold
about you (for which we may charge you a small fee) and to have
inaccuracies in the information corrected.
On occasions, we may supply statistics about our customers to
third-parties such as rental vehicle providers or other agents.
These statistics never contain personally identifying information.
CARTRAWLER, ITS DIRECTORS, EMPLOYEES, SERVANTS AND AGENTS,
AFFILIATES OR OTHER REPRESENTATIVES AND THEIR RESPECTIVE PARENT
AND SUBSIDIARY COMPANIES SHALL NOT BE LIABLE IN RESPECT OF ANY
CLAIMS, EMERGENCIES, DEMANDS, CAUSES OF ACTION, DAMAGES, LOSSES,
EXPENSES INCLUDING WITHOUT LIMITATION, REASONABLE ATTORNEY FEES
AND COSTS OF PROCEEDINGS ARISING OUT OF OR IN CONNECTION WITH
THE USE AND/OR DISSEMINATION OF PERSONAL INFORMATION RELATING
TO YOU IN ACCORDANCE WITH THIS PRIVACY POLICY AND YOUR CONSENT.
CarTrawler reserves the right in its sole discretion to amend
this Privacy and Security Statement at any time and you should
regularly check this privacy policy for any amendments. Any questions,
please post your query on the Car Trawler Website |